KRONOS double wall cup

Use only for its intended purposes. Do not overheat in the microwave or heat without water. Wash with care. Do not use abrasive cleansers or steel wool. Sudden temperature change may break or shatter the product. While the glass is hot, do not pour cold liquids into it and do not place it on a wet cloth or a wet surface. Be careful when drinking hot drinks. Even if the cup surface is cool, the drink may still be hot. Do not add ice with force as it may break the glass from the inside. Product size and shape varies in each item due to manufacturing process.

Shipping 

We use Evri for all our deliveries in the UK and also internationally.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping charges for your order will be calculated and displayed at checkout. 

In-store pickup

You can skip the shipping fees with free local pickup at our cafe in Leicester. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9:00 - 16:00 every day. Please have your order confirmation email with you when you come.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at iqbal@thecoffeeobsessive.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at iqbal@thecoffeeobsessive.com.